SECURE BOOKINGS

Reservations are secured by the payment of a deposit of up to 100% of the total accommodation value, which cannot be less than one day’s rent by depositing it in a bank account. In case the deposit is not paid within the agreed period of time the reservation is considered invalid and the rooms are not available for rent.

COMPENSATION OF NO-SHOW

In case of no-shows and when the reservation has been secured through a deposit, the room will remain at your disposal until the next day of the scheduled arrival and until the departure time from the hotel. In case of no-show, you will be obliged to pay a compensation equal to the full amount of the rent for all remaining days.

HOURS OF LISTING

The time of admission to the premises starts from 15:00.
The day of arrival is counted in full towards the rent, regardless of the time of arrival.

HOURS OF DEPARTURE

Departure from the venues must be made by 11:00.
If you stay beyond this time and up to the 18th hour you will need to pay 50% of the rent for the day, and for stays beyond the 18th hour, you will need to pay the full rent for that day.
If the room has been booked by another customer, the hotelier has the right to remove our belongings.

CHANGE OR CANCEL RESERVATION BY THE COMPANY

The company reserves the right to modify or cancel reservations in cases where it is evident that they contain or were made in error, as well as when the customer has taken inappropriate or illegal actions.

CANCELLATION POLICY

Cancel up to 21 days before your trip and get a full refund. If you cancel within 21 days of travel, you will receive a 50% refund on the total price of the night.

DAMAGES

The guests are responsible for any damage or loss caused to the hotel due to the guests, their servants, their guests, or any other person for whom they are responsible (breakage of glassware, crockery, sinks, damage to furniture, carpets, clothing, etc.).

LIABILITY FOR LOSS OF PERSONAL BELONGINGS

The hotel bears no responsibility in cases of damage or loss of objects brought by guests, persons accompanying them, visiting them or in their service, as well as in cases where the damage, destruction or loss is due to force majeure (earthquake, fire, etc.) or special circumstances.

FAILURE DISTRIBUTION SERVICES

In the event that the hotel is unable to make the rooms available on the agreed dates due to mechanical, electronic or human error or in cases of unforeseen circumstances, the hotel will pay the customer the value of the stay as agreed.